Privacy Policy
Last updated: October 1, 2026
Western Mass Water Solutions LLC, doing business as Honest Water Company of Massachusetts ("Honest Water Co," "we," "us," or "our"), respects your privacy. This policy explains what information we collect through our website and how we use it.
Information We Collect
When you use our website, we may collect:
- Contact details you provide — your name, town, email address, and any message you send through our water test request form.
- Chat and phone information — if you message us through our website chat or call us, we receive the phone number and content you share.
- Basic technical data — standard web logs such as browser type and pages visited, used only to keep the site working well.
How We Use Your Information
We use your information only to:
- Respond to your water test request and follow up about your water
- Schedule and confirm appointments
- Send service-related messages you asked to receive
We Do Not Sell or Share Your Information
We do not sell, rent, or share your personal information — including your mobile phone number — with third parties for marketing purposes. Your information is used only by Honest Water Co to serve you.
SMS Communications
If you provide a mobile number or message us through our website chat, we may send you SMS messages about your request, appointment scheduling, and service updates. Message frequency varies, and message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. See our Terms & Conditions for full SMS program terms.
Data Security
We take reasonable steps to protect your information, but no method of internet transmission is completely secure.
Changes to This Policy
We may update this policy from time to time. The current version will always be posted on this page with its last-updated date.
Contact Us
Questions about your privacy? Reach us at westernmasswater@gmail.com or (413) 341-4448.