Terms & Conditions
Last updated: October 1, 2026
These Terms & Conditions ("Terms") govern your use of the website of Western Mass Water Solutions LLC, doing business as Honest Water Company of Massachusetts ("Honest Water Co," "we," "us," or "our"). By using this website, you agree to these Terms.
Services
Honest Water Co provides residential water testing, water softeners, whole-home filtration, and reverse osmosis drinking water systems in Western Massachusetts. Our free in-home water test carries no obligation. Any work we recommend is quoted in writing before we begin, and you are never required to purchase anything.
SMS Messaging Program Terms
When you request a free water test through our website form or message us through our website chat, you agree that Honest Water Co may send you SMS text messages related to your request. These messages may include:
- Confirmations and follow-ups about your water test request
- Appointment scheduling and reminders
- Service updates related to your inquiry
Message frequency varies based on your interaction with us. Message and data rates may apply depending on your mobile carrier and plan.
To opt out of SMS messages at any time, reply STOP to any message you receive from us. You will receive a confirmation message, and no further SMS messages will be sent to that number unless you opt in again.
For help, reply HELP to any message, call us at (413) 341-4448, or email westernmasswater@gmail.com.
Supported carriers may vary. Wireless carriers are not liable for delayed or undelivered messages.
Read our Privacy Policy to learn how we collect, use, and protect your information.
Water Testing & Results
Our free in-home water test is a screening of common concerns such as hardness, iron, pH, and total dissolved solids. It is not a substitute for certified laboratory analysis. Where lab testing is appropriate (for example, bacteria, arsenic, or PFAS on private wells), we will tell you so.
Water treatment results vary with source water conditions, household usage, plumbing, and maintenance. Installing a softener or filtration system does not guarantee your water will meet any particular taste, health, or regulatory standard. If your test results come back fine, we will tell you that too — you are never obligated to buy anything.
Website Use
You agree to use this website only for lawful purposes. You may not attempt to disrupt the site, misrepresent your identity, or submit false information through our forms.
Intellectual Property
All content on this website — including text, images, graphics, and logos — is the property of Western Mass Water Solutions LLC unless otherwise noted, and may not be reproduced without written permission.
Limitation of Liability
Information on this website is provided for general purposes. While we work hard to keep it accurate, we make no warranties about completeness or reliability. To the fullest extent permitted by law, Honest Water Co is not liable for damages arising from your use of this website.
Changes to These Terms
We may update these Terms from time to time. The current version will always be posted on this page with its last-updated date.
Contact Us
Questions about these Terms? Reach us at westernmasswater@gmail.com or (413) 341-4448.